Consumer Protection

All of us are consumers, but not all of us know the rights they have in everyday trading.

Consumer law is a set of legal norms that govern the relationship of traders and consumers in the supply of goods and services and contracts for the supply of goods and services, as well as all obligations on safety, quality, standardization, certification of goods and services.

Our team of lawyers is constantly following the changes in the field of consumer protection laws in North Macedonia and the EU so our clients can always expect to have the best solution and advice in every situation.

Our lawyers can assist you in specific consumer and trade settlements, consumer dispute resolution, investigations of corporate wrongdoings, compensation for consumers who suffer harm because of dangerous products, privacy breached by inadequate corporate security, or are hurt in any way by other corporate misdeeds.

Our lawyers also cover all areas of consumer general product safety, dangerous imitations, liability for defective products and the EU’s Rapid Alert System (RAPEX), the sale of consumer goods and associated guarantees, unfair contract terms, price indications, distance selling, misleading and comparative advertising, unfair commercial practices, timeshare, package travel, air passenger rights, and e-commerce and also the following legal support:

  • Advertising
  • Direct marketing
  • Consumer contracts
  • Procedures for safety of products and RAPEX proceedings
  • E-commerce
  • Conformity of goods and services
  • Warranties
  • Unfair commercial practices
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